If you’re unhappy with an item and have purchased it from us within the last 28 days, please refer to our returns and exchange information.

If you have purchased your item from a third party retailer the guarantee is with them for the first 12 months and a proof of purchase needs to be provided so that they can offer an appropriate solution. The Guarantee for Life does not cover abnormal wear and tear, misuse or accidental damage (go easy taunting that pride of lions). We will request photos of the item to assess prior to any decision being made regarding our life time guarantee.

If you’ve not registered your product, please register your product here.