Product Guarantees
At Craghoppers, we are so proud of the quality of our garments; we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item.
Our dedicated Customer Service team will arrange for the item to be replaced for a like item. If you have an item and we do not have the same in stock we will replace with what we consider a ‘like for like’ replacement from the current season.
In the unlikely event of the clothing or footwear becoming faulty during the warranty period* you can return the item to us for replacement.
*This excludes damage caused by misuse, abnormal wear and tear, accidents, alterations, improper care of product, also if product is not used for its recommended purpose.
Please note: Our Luggage and Footwear collections are covered by the following warranties:
Luggage: 5 Years from date of purchase: You will require proof of purchase and assessment from the dedicated customer service team. Footwear: 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team. Walking Poles: 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team.
Please note: Our Luggage and Footwear collections are covered by the following warranties:
Luggage: 5 Years from date of purchase: You will require proof of purchase and assessment from the dedicated customer service team. Footwear: 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team. Walking Poles: 2 years from date of purchase. You will require proof of purchase and assessment from the dedicated customer service team.
Product FAQs
Our footwear range has a standard fitting but if you need any advice with sizing, please contact us.
If any of our products are more expensive online than in one of our Craghoppers stores, please get in touch to discuss a price match with our team.
All of our products have a link to our size guide to help you choose the perfect size. You can also click here for more information on sizes and types of garment fit.
Given that you choose the correct garment for your activity and it is properly maintained, you should expect to enjoy your jacket long after its guarantee has expired.
Reproofing your garment on a regular basis enhances its technical performance. Every time the jacket is washed as directed on the care label, it should also be re-proofed.
Avoid using a commercial stain remover to erase stains, as the waterproof coating on your Craghoppers jacket is NOT resistant to chemicals. Treat your garment as directed on the care label. This method may not remove oil and grease, but using a stain-removing product or biological washing powder may cause your garment to degrade.
Always follow the care symbols on the inner label when washing your jacket. It is advised that you use pure soap such or non-detergent cleaner when washing your Craghoppers waterproof garment. Avoid use of biological washing powders or fabric conditioners as these may leave a residue that could affect the breathability of your garment and de-activate the water repellent finish.